Warranty & Service

Limited Lifetime Warranty

Kai Housewares Cutlery from Kai USA Ltd. carries a limited warranty for the lifetime of the original owner, except when stated otherwise. We guarantee our knives against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. Any use other than cutting (such as stabbing or prying) is considered misuse and abuse—and will void your warranty. Use your Kai Housewares knives on meat and produce only. Do not use directly on bones, frozen food, or produce pits. See our website for specialty knives suitable for use on bones and other heavier tasks. We reserve the right to change shipping terms, specifications, materials, warranty policies, or discontinue products at any time without notice. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss, or theft. This warranty is void on products that have been modified in any way. Any product we determine to be defective will be repaired or replaced solely at our discretion. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. In addition to the provisions of this warranty, the owner may also have other rights that can vary by state. No other warranties are implied or expressed other than what is specifically stated here. Kai USA Ltd. reserves the right to determine what constitutes normal wear, improper use/maintenance, and modification.

Liability Disclaimer

Knives are extremely sharp tools and should only be used or handled with the utmost care and caution. The use and possession of knives carry certain risks that may cause personal injury, property damage, or even death. The owner/buyer assumes all such risks and agrees to use the knives in a safe and legal manner consistent with applicable laws and common sense. Kai Housewares/Kai USA Ltd., its subsidiaries, parent companies, divisions, heirs, employees, shareholders, affiliates, and agents will not be liable for any damages of any kind including, but not limited to all claims of personal injury, property damage or any other harm including but not limited to direct, indirect, incidental punitive and consequential damages. “The owner/buyer” agrees to this “condition of sale” when making a purchase from Kai Housewares/Kai USA, Ltd.

5-Year Warranty

The Pure Komachi 2, Luna, and Inspire knife series, the Personal Steak Knife, Pure Komachi Graters, and Diamond & Ceramic Retractable Sharpener from Kai USA Ltd. carry a 5-year warranty. We guarantee our products against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The 5-Year Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss, or theft. This warranty is void on products that have been modified in any way. Any product we determine to be defective will be repaired or replaced solely at our discretion. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. In addition to the provisions of this warranty, the owner may also have other rights that can vary by state. No other warranties are implied or expressed other than what is specifically stated here. Kai USA Ltd. reserves the right to determine what constitutes normal wear, improper use/maintenance, and modification.

Wood Accessories 90-Day Warranty

Kai Housewares wood accessories are made of natural materials that will show wear over time. This is not a defect. Our 90-Day Warranty protects you against original manufacturing defects, but not natural wear.

Kai Electric Sharpener 1-Year Limited Warranty

The Kai Electric Sharpener from Kai USA Ltd. carries a 1-Year Limited Warranty against manufacturing defects. Under this warranty, Kai USA Ltd. will repair or replace any product we find to be defective in its original material or construction for a period of one year from the date of purchase. This limited warranty does not cover normal signs of wear, rust, and damage/breakage due to improper use. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. In addition to the provisions of this warranty, you may also have other rights that can vary by state. No other warranties are implied or expressed other than what is specifically stated here.

Warranty on Limited Edition Knives

Kai Housewares Limited Edition knives are covered under our warranty. However, be aware that we may not be able to replace your knife with a new one due to lack of availability. In that case, once a knife has been evaluated by our warranty professionals and found to have a manufacturing defect, we will issue a voucher allowing you to choose Kai Housewares products listed on our website, of equal or lesser value to the voucher, as long as we have the product/s in stock.

Replacement Vouchers

There may be cases when your knife has been evaluated and is eligible for warranty service but is not able to be repaired or replaced. This can be true with discontinued models of which we no longer have stock. In such cases, at our discretion, we will offer a voucher for a replacement knife of equal or lesser value, as defined by the Manufacturer’s Suggested Retail Price (MSRP). The voucher can only be used through the Kai USA Warranty Department and some exclusions apply.

If you prefer to have your original knife returned instead of using the voucher, please call our warranty team toll-free: 1-800-325-2891. We will retain the knife for 30 days from the date the voucher is issued. If you do not call us to let us know by then, the knife will be recycled.

Information for Customers Outside USA/Canada/Mexico

We’re sorry, but we only provide warranty and sharpening service to customers who purchased their products in the USA, Canada, or Mexico through Kai USA or any of our authorized dealers. If you purchased your products elsewhere, please contact the authorized dealer from whom you originally purchased. For international purchases and service, please contact the following:

• Kai Europe: Contact Us
• Kai Japan/Asia: Contact Us
• For Michel Bras cutlery: Member Service

If you purchased our cutlery in the USA, Canada, or Mexico and currently reside in another country OR you purchased outside of the USA, Canada, or Mexico and currently live in one of these countries, please contact Kai USA before sending your product to us so we can advise as to whether we can service your product.

Shipping Information

To send in a Kai product for evaluation and/or warranty service please complete the warranty form below.

• Please be sure to enclose Shipping & Processing Fees via check, money order, or include your credit card information on the form.
• Once you submit the form, you can print out a copy. You will receive an email with a copy of the form. Download to your desktop, and print a copy of the form and include it with the items you are sending for service. Keep a copy of the form for your records
• Package the items safely. Please use a box; envelopes are not recommended. IMPORTANT: We cannot be responsible for damage to or loss of items that are not properly packaged and shipped.
• Ship via a carrier with a tracking service. Please use UPS, Fed-Ex, US Express Mail, or another carrier with tracking. There must be a way to track your package through your carrier. Kai USA Ltd. cannot be responsible for your item/s unless we have confirmation that your package was delivered to us.

Shipping to USA from Canada or Mexico

• Kai USA can only accept warranty requests for products purchased in the USA, Canada, or Mexico. When shipping from Canada or Mexico, you must include our Warranty/Service Form (inside the package) AND the appropriate Customs Declaration Form required by US Customs and Border Protection (on the outside of the package). Your carrier will help you decide on the correct form to use.
• To avoid unnecessary duty charges, under "Quantity and detailed description of contents" on the form, write the number of knives you are sending and note the description as warranty service.
• Mislabeled or mis-declared shipments can cause extended delays through customs. We encourage Canadian/Mexican customers to contact us via email prior to sending any items in for service.
• Contact our warranty service team and they’ll be happy to help.
• We reserve the right to refuse any package or to charge you—the sender—for any duties incurred by us for wrongly declared or undeclared packages shipped to our warranty department.

Information for non-USA/Canada/Mexico Customers

To make receiving service for your Kai products simpler, please return them to the authorized retailer from whom you originally purchased them. Do not send them to Kai USA. Only an authorized retailer will be able to support your warranty service. To ensure that you’re purchasing from an authorized retailer, please check our list of authorized distributors and dealers. If a distributor is listed for your area, contact them to make sure the retailer you would like to purchase from is fully authorized. Thank you for supporting our authorized retailers.

Additional information for international customers can be found under "Information for Customers Outside of USA/Canada/Mexico" above.

PLEASE SHIP TO:

Kai USA Ltd.

Kai Housewares Warranty Dept.

18600 SW Teton Avenue

Tualatin, OR 97062

USA

DO NOT Ship to a USPS Smart Locker.

Packaging Your Knives Safely

Even dull knives can be dangerous—especially if not packed properly for shipping. We’ve received packages with blade tips that have pierced the cardboard box and boxes with great jumbles of knives just rattling around inside, cutting into each other. Don't let that happen to your package. Instead, follow these easy tips for safe packing:

DO NOT PLACE LOOSE KNIVES IN SHIPPING BOX.

CAREFULLY WRAP AND PACKAGE KNIVES IN BOX.

Tip #1: Sheath or wrap fixed-blade knives and kitchen knives—If the knife has a sheath, place it in its sheath. If not, wrap it in several layers of newspaper or bubble wrap, making sure to fully cover the tip. If you are returning more than one knife, wrap each knife individually, and then wrap them all together so that they won't roll around in the box, possibly causing damage to the blades or handles.

Tip #2: Make sure folding knives are closed, then wrap the closed knife in several layers of newspaper or bubble wrap. If you wish to keep your original box, please do not send it in with your warranty shipment. All boxes sent in with warranty shipments will be recycled.

Tip #3: Fill your box with packing material—such as packing peanuts, bubble wrap, or newspaper. Place a layer of packing material in the bottom of your shipping box. Then place the knives on top of the filler and, finally, add another layer of filler on top of the knives.

Tip #4: Include a copy of your completed Warranty/Service Form (and keep a copy for yourself). Then close and tape your box according to shipper recommendations.

What We Can Do

• Sharpen double-bevel knives at 16 degrees
• Sharpen single-bevel knives
• Repair microchips, small chips, and tips
• Hone serrated blades and shears
• Remove light rust (if you request it)

What We Don't Do

• Repair handles
• Polish
• Re-etch
• Re-apply logo
• Thin blade stock (work the flats)
• Replace missing rivets or end caps
• Repair large chips or cracks in blade
• Custom or specialty sharpening (such as uraoshi)
• Repair honing rods

Sharpening Single-Bevel Knives

Like those of most manufacturers, Kai single-beveled blades have a micro-bevel on the blade back. This enables you to use the blade right out of the box-and to be able to touch up the edge using a smooth hone or 6000-grit whetstone. When you send your single-bevel Shun in for sharpening, we will sharpen it in this original factory manner.

Scissors & Shears

We’re sorry, but our warranty service center does not have the proper equipment to successfully sharpen scissors/shears.

However, we would be happy to hone any of the shears Kai USA sells: Shun Multi-Purpose Shears (model DM7300), Shun Herb Shears (model DM7100), Shun Kitchen Shears (model DM7240), Kai Multi-Purpose Shears (model KA7300), Kai Kitchen Shears (model KA7500), Kershaw Taskmaster Shears (model 1120), and Kershaw Taskmaster Shears 2 (model 1121). Honing simply brings the edge back to true; it does not remove metal from the shears.

If you have Kasho professional hair shears, please send them to Kasho for sharpening.

If you have Kai textile shears, please take them to a professional shears sharpener in your area.

Before you send scissors/shears in for service, please call our Warranty Service Team toll-free at 1-800-325-2891.